Educational content only. Not medical, psychological, or health services. Sydney, Australia.

Privacy Policy

Last updated:

1. Information We Collect

We collect information you provide directly to us when you contact us through our website. This includes:

  • Contact Information: Name, email address, phone number (optional)
  • Message Content: Any information you include in your inquiry or message
  • Cookies and Analytics: Information about your browsing activity, device type, and site interactions

We do not collect sensitive personal information such as health data, race, religion, or financial details beyond what's necessary for service delivery.

2. How We Use Your Information

Your information is used to:

  • Respond to your inquiries and provide coaching services
  • Send service-related communications (confirmation, scheduling)
  • Improve our website and services through analytics
  • Comply with legal and regulatory obligations

We do not share your personal information with third parties for marketing purposes without your explicit consent.

3. Legal Basis for Processing (GDPR Article 6)

We process your data based on:

  • Consent: Your agreement to our Privacy Policy and contact form consent checkbox
  • Contract: Providing the services you've requested
  • Legal Obligation: Compliance with Australian privacy laws and regulations
  • Legitimate Interest: Improving our services and preventing fraud

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

  • Service Providers: Email hosting, website analytics (Google Analytics, Google Ads Conversion Tracking)
  • Legal Requirements: When required by Australian law or court order

5. Data Security

We implement industry-standard security measures to protect your information, including SSL encryption, secure servers, and restricted access to personal data. However, no transmission over the internet is 100% secure.

6. Your Rights Under Privacy Law

Depending on your location, you have rights including:

  • Access: Request a copy of your personal information
  • Correction: Request inaccurate data be corrected
  • Deletion: Request your data be deleted (with exceptions)
  • Portability: Request your data in machine-readable format
  • Objection: Object to certain processing activities

For Australian residents, complaints can be directed to the Office of the Australian Information Commissioner (OAIC). For EU residents, contact your national data protection authority.

7. International Data Transfers

If you are outside Australia, your data may be stored on servers located in different countries. By using our site, you consent to such transfers. We ensure appropriate safeguards are in place.

8. Data Retention

We retain your personal information for as long as necessary to provide services and comply with legal obligations. Contact information is typically retained for 3 years unless you request deletion.

9. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If we discover such information, we will delete it promptly.

10. Third-Party Services

Google Analytics: We use Google Analytics to understand site usage. Google processes this data according to their privacy policy (https://policies.google.com/privacy).

Google Ads Conversion Tracking: We track conversions to measure campaign effectiveness. Google stores limited data for this purpose.

Google Maps: Our contact page embeds Google Maps to show our location. Google processes this separately.

Email Services: We use email hosting providers to manage communications. Your email is encrypted and handled securely.

11. Cookies and Tracking

We use cookies to:

  • Strictly Necessary: Site functionality (always enabled)
  • Analytics: Understand user behaviour (optional via cookie consent)
  • Marketing: Retargeting and personalised ads (optional via cookie consent)

You can manage cookie preferences through our Cookie Settings modal.

12. Changes to This Policy

We may update this Privacy Policy occasionally. Continued use of our site means you accept changes. We'll notify you of significant changes via email or prominent website notice.

13. Contact Us

For privacy questions or to exercise your rights, contact:

Skeletonbiospuri
Level 3, 347 Kent Street
Sydney NSW 2000, Australia
info@skeletonbiospuri.world
+61 2 9876 5432